The complete payment stack for marketplaces.
Trustap integrates payments, fulfillment tracking, dispute resolution, and fraud protection into your marketplace.
Build trust for your users and profitable revenue for your business.
For marketplace owners
Turn transactions into revenue
Customisable fee structures.
For your customers
Peace of mind in every transaction
Funds held securely. Everyone is protected.
Built for every type of marketplace. Whatever your starting point.
01
Classified Marketplace
Already transactional? Easy switch.
Switch out your payment processor - your users won't notice the change. We handle onboarding end-to-end so your platform starts earning on every transaction.
02
Motor/Automotive Marketplaces
Want to start facilitating car sales?
Trustap handles the full payment layer - fraud detection, disputes, and secure fund release - so your team doesn't have to.
03
Non-Transactional Platforms
Launching payments for the first time?
Make your transactions seamless, and profitable from day one.
04
B2B Marketplaces
High-value, complex trade flows?
Built for the complexities of B2B - multi-party payments, chargeback protection and fully compliant trade infrastructure.
05
Digital marketplaces
Selling intangible assets at scale?
From event tickets to domain names and software licenses - Trustap protects high-value digital transactions where delivery can't be physically verified. Funds are held until the buyer confirms, so your platform earns trust on every sale.
Features
Dispute Resolution
Our 24/7 support team mediates and resolves disputes or disagreements globally, on your behalf.
Detect Fraud
Automated fraud detection with expert analysis ensures suspicious transactions are resolved before funds are released.
Flexible Transfers
Trustap’s transaction model supports the transfer of digital assets, such as domain names or online accounts and shipped items with integrated tracking.
Testimonials
“I don’t think we would be where we are without Trustap and innovations on their system. With Trustap, we have seen ticket sales grow from $170k to $1.4 million in just one year.”
“Trustap has helped us enhance transaction security, boost customer confidence, and simplify payment management — all of which contribute directly to the growth of our online store.”
Interested in how you could scale with Trustap?
Get started
Check out our pricing
Frequently Asked Questions
How much does it cost to have Trustap run on my marketplace?
Trustap offers a flexible, scalable pricing model designed to grow with your business, with tiered plans to suit different stages of growth. You can view our standard rates on our Pricing Page, but we recommend getting in touch for a custom quote.
Could Trustap support a Vinted-style marketplace?
Absolutely. Trustap is purpose-built for peer-to-peer (P2P) marketplaces that require a high level of security. Just like Vinted, Trustap uses a milestone-based payment system to act as a secure bridge between strangers.
What countries does Trustap operate in?
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
North America: Canada, USA
Oceania: Australia, New Zealand
Asia: Japan, Singapore
Difference between Trustap and traditional escrow services (such as escrow.com)
While both Trustap and Escrow.com hold funds securely until a buyer receives their item, Trustap is designed specifically for the speed and scale of modern marketplaces. Unlike traditional services, Trustap is a cost-effective, API-first solution. While traditional escrow is often a manual, high-fee process for one-off transactions, Trustap provides a more transparent and seamless user experience that is built to handle high-volume peer-to-peer sales.
Difference between Trustap & Stripe Connect?
While Stripe Connect is a payment platform used to process funds, Trustap is a complete transaction management layer. The key differentiator is that Trustap provides built-in buyer protection and a dedicated dispute resolution team to investigate and resolve issues on your behalf.
What do I need to do for integration?
Once you go through the sales process and sign up for Trustap you will be introduced to the solutions team. They will provide you with API credentials for our sandbox environment to enable you to build and test the integration on your platform. Each step is detailed in our developer specific documentation at docs.trustap.com and our solutions team will be there to support you through the implementation step by step and help you achieve your desired flow.
How does Trustap protect marketplace users?
Trustap acts as a secure third party that holds the buyer’s payment until the transaction is successfully completed. Funds are only released to the seller once the item is delivered and the buyer has inspected and approved the item. If an issue arises, our unbiased dispute resolution team will investigate to ensure a fair outcome for both parties.
Is Trustap compliant with the latest tax reporting laws?
Trustap is compliant with DAC7 regulations, ensuring that all necessary seller data and transaction history are collected and reported if needed. Our platform also supports easy integration with leading tax tools like Avalara to automate tax collection where needed. This allows you to scale internationally while remaining compliant with the latest tax reporting standards without adding manual work to your team.